Welcome to PNB Senior Citizen Corner
Punjab National Bank is committed to providing accessible, convenient, secure, and customer-centric banking services to its valued senior citizen customers. Recognizing the unique banking needs of senior citizens and homebound customers, the Bank offers a range of specialized products, services, doorstep banking facilities, digital banking channels, customer awareness initiatives, and grievance redressal mechanisms.
This dedicated portal has been designed as a single-point repository to help senior citizens easily access information relating to banking products, digital services, financial literacy, customer rights, cyber security awareness, and support services. The Bank remains committed to ensuring a seamless and inclusive banking experience for all senior citizens.
Who is a Senior Citizen?
For banking purposes, a Senior Citizen is an individual who has attained the age of 60 years or above.
Senior citizens may be eligible for preferential benefits such as:
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Additional rate of interest on eligible term deposits.
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Dedicated banking products and services.
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Doorstep Banking Services.
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Priority customer service and support, as per Bank guidelines.
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Access to senior citizen welfare schemes and banking facilities.
Who is a Super Senior Citizen?
A Super Senior Citizen is an individual who has attained the age of 80 years or above. In recognition of their advanced age and specific banking requirements, Super Senior Citizens may be eligible for additional benefits as per applicable Bank policies and regulatory guidelines, including enhanced customer facilitation and special service provisions wherever available.
Deposits and Loans Products for Senior Citizens
Information on savings accounts, fixed deposits and other products offering additional benefits/interest rates to senior citizens.
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Saving/Pension Account : Hassle-free savings and pension accounts tailored for senior citizens.Know More
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Term Deposit : Secure your savings with attractive returns through PNB term deposits.Know More
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SCSS Information : Explore the Senior Citizens Savings Scheme for safe and regular income.Know More
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Personal loan scheme for pensioners : Meet your financial needs with loans specially designed for pensioners.Know More
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Rate of Interest on Deposit : Stay updated on the latest deposit interest rates.Know More
Doorstep Banking Services (DSB)
Senior citizens can avail various financial and non-financial services at their doorstep, including cash withdrawal/deposit, cheque pickup, delivery of account statements, Form 121, TDS certificates, Life Certificate pickup, KYC document collection, nomination updation requests, etc.
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Digital Banking Services
Information on Internet Banking, Mobile Banking, and digital channels to facilitate convenient banking for senior citizens.
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PNB ONE : Manage your banking anytime, anywhere with the PNB ONE mobile app.Know More
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Internet Banking : Access secure online banking services from the comfort of your home.Know More
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SMS Banking : Get instant banking information through simple SMS services.Know More
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Missed call Services : Access key account details with a quick missed call.Know More
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WhatsApp Banking : Enjoy convenient banking services through WhatsApp.Know More
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Debit Card Index : Find the right debit card and its features at a glance.Know More
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Debit Card Green PIN : Generate or reset your debit card PIN securely and easily.Know More
Customer Awareness & Cyber Security
Important advisories relating to safe banking practices, digital banking security, fraud prevention, and RBI customer awareness campaigns.
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Forms and Downloads
Access to important forms and documents such as: Form 121, Nomination Forms, other customer service request forms
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Grievance Redressal
Details regarding customer complaints, grievance redressal mechanism, nodal officers, and escalation matrix.
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Grievance Redressal : Raise and track your concerns through our customer grievance system.Know More
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Customer Support : Get prompt assistance for all your banking queries and service needs.Know More
Citizen Charter
The webpage shall also provide easy access to the Bank’s Citizen Charter, which outlines the Bank’s commitment towards customer service, customer rights, service standards, grievance redressal mechanism, and responsibilities of customers. This will help senior citizen customers understand the services available to them and the standards of service expected from the Bank.