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Customer Feedback Form

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Please Note:

  • Survey will take approx. 2-3 min to complete.
  • 1. What is your Name?
  • 2. Please provide your Punjab National Bank Account Number? Or Registered Mobile Number? *

  • 3. Which best describes your location?
  • 4. Select your State?
  • 5. Please select your Gender?
  • 6. What is your age?
  • 7.How would you rate your satisfaction with the ease of opening a savings/Current or Term deposit account with the bank?
  • 8.How satisfied are you with the transparency of charges or fees related to your deposit accounts?
    Very Dissatisfied Very Satisfied
  • 9.In case of claim settlement process, how clear and accessible did you find the Bank's procedures for claiming and closing the account of deceased depositor?
  • 10. How would you rate your satisfaction with the ease of access to other services with the bank?
  • 11. Have you faced any issues or challenges recently while conducting your banking transactions with Punjab National Bank? If yes, please share the details of the product/service regarding which you had faced the issue:





  • 12. How satisfied are you with the services of our Bank and features available in your account?
    Very Dissatisfied Very Satisfied
  • 13.Would you consider switching to another bank for better interest rates on deposits?
  • 14. Which products/services of Our Bank would you recommend to others also?





  • 15. How would you rate the following aspects of your recent experience with Punjab National Bank? Please rate each of the following on a scale of 1-10:
    Parameter
    Rating (1-10) 10 being the highest
    Staff friendliness and professionalism
    Clarity and accuracy of information provided
    Timeliness of service
    Digital Platforms (Internet Banking/PNB One)
  • 16.How satisfied are you with your branch's ambience, i.e. seating arrangements, cleanliness, availability of drinking water etc.?
    Very Dissatisfied Very Satisfied
  • 17. How likely is it that you would recommend our Bank as preferred Banking Partner to your known persons? (Rating of 10 being the best)?
    Least Likely Most Likely
  • 18. What can we do to further improve our Products/Services?
  • Enter the code as shown in image *
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