Punjab National Bank (PNB) is committed to providing inclusive and accessible banking for all customers. To support visually impaired individuals, all PNB ATMs/CRMs are equipped with Voice Guidance functionality and Braille-enabled keypads, allowing users to perform transactions independently and securely.
About the Facility
Talking ATMs/CRMs provide clear, step-by-step voice instructions through earphones or headphones, enabling visually impaired customers to conduct essential banking transactions such as Cash Withdrawal, Balance Enquiry, PIN Change etc. These ATMs/CRMs are designed for easy navigation and complete privacy, ensuring that customers can manage their finances confidently without assistance.
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Benefits
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Accessibility: Our Talking ATMs/CRMs are designed to provide a seamless, user-friendly experience for visually impaired individuals.
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Independent Banking: Clear audio prompts guide users step-by-step, helping them perform transactions without assistance.
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Enhanced Security: Transactions remain confidential as users are guided audibly while interacting with the machine.
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Easy Navigation: Once activated, voice guidance leads you through your selected transaction (cash withdrawal, PIN change, balance enquiry, etc.).
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24/7 Availability: Talking ATMs/CRMs are accessible around the clock at all locations to meet your banking needs whenever you choose.
FAQs
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Is voice guidance enabled in all ATMs/CRMs of Punjab National Bank(PNB)
Yes. Every ATM/CRM of PNB is equipped with voice guidance and a Braille-keypad for user convenience.
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Can I use Voice guidance enabled ATMs/CRMs (Talking ATMs/CRMs) if I have partial vision impairment?
Yes. The voice guidance system is designed for visually impaired users, including those with partial vision.
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How do I find the Voice Guidance option on the ATM/CRM screen?
Simply plug your earphones/headphones into the jack provided on the ATM/CRM. Once plugged in, a voice guidance prompt will begin and guide you through your transaction.
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Can I perform all types of transactions on Voice guidance enabled ATMs/CRMs(Talking ATMs/CRMs)?
You can perform basic banking transactions such as cash withdrawal, PIN change, and balance enquiry using our Talking ATMs/CRMs.
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Is there any additional charge for using Talking ATMs/CRMs?
No. There are no additional charges for using the voice guidance feature. Standard transaction fees (as per your account type and transaction category) may still apply.
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Is earphone / headphone made available at the ATM/CRM Kiosk?
No, the user need to carry his/her own earphone / headphone to do the transactions in Talking ATMs/CRMs.
We hope this empowers our visually impaired customers with greater control, independence and convenience in banking. If you need assistance, please visit your nearest PNB branch or contact our customer service.